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FAQs

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Laundry FAQs

Here’s a list of our most asked questions and if you don’t find what you’re looking for there, please email us at wash@birdieslaundry.com or call the store. We’re here to make laundry lighter!

You can pay for your laundry via the app, credit cards or cash. 

Learn more about self serve laundry here.

No because quarters are heavy and time-consuming (ever tried feeding 60 quarters in a slot?!). We do accept cash at our payment center kiosk, though. You put in your bills but instead of getting loads of heavy quarters to weigh your pockets down, you get a loyalty card loaded with credit that you can use to pay for your wash with a single tap at the machine. A loyalty card with $20 credit weighs .18 ounce compared to $20 in quarters weighing exactly 1 pound. Again, Birdie’s is making laundry lighter!

Friends of Birdie’s Club is our way of thanking our loyal customers. Here are just a few of the added benefits you’ll find when you join the Club:
  • Earn a $10 instant credit just for joining.
  • Receive $2 of credit every time you load an additional $20 onto your Loyalty Card.
  • Each month one lucky Friend of Birdie’s Club member is randomly drawn to win $100 of in-store credit.
  • Get updates on events and promotions at Birdie’s.
Yes we do! No strings attached. We’ve installed a state-of-the-art system that will automatically feed the perfect amount of our in-house detergent into each load of laundry for free. You’ll have a choice of Free and Clear or lightly scented soap. Our chlorine free bleach and fabric softener are free too!
You do not have to use our soap, however, our washers are not compatible with residential soaps that produce excessive suds but any Birdie’s laundry tech can steer you towards a soap that not only meets your expectations but is also compatible with our machines and safe for the environment. We offer several options for sale at our customer service center.
We use Renegade Brands detergents and their free and clean soap is the first detergent certified asthma & allergy friendly® by the Asthma and Allergy Foundation of America. Its neutral pH formula contains no added dyes, perfumes, or optical brighteners, reducing the risk of skin irritation caused by harsh detergents. Independently tested and certified, it helps reduce pet and dust-mite allergens by up to 99%. We also refuse to use products containing carcinogens such as dioxane, a harmful contaminant that wastewater treatment facilities cannot fully remove. Our commitment to environmental responsibility and to your clothing investment means you never have to choose between clean clothes and a clean conscience.

We understand that customers want their laundry to not only be clean, but to smell amazing. Renegade Brands lightly scented detergent leaves your freshly washed load smelling perfectly clean but because our free and clear detergent is scent-free and skin-safe, we offer complimentary wool dryer balls spritzed with their choice of essential oils — Lavender, Lemongrass-Eucalyptus, or Lemon-Tea Tree. Essential oils are an earth-friendly alternative to traditional dryer sheets and leave your laundry naturally fresh without harsh chemicals.

We do NOT allow dry only, ALL clothes must be washed at our facility before placing them in a dryer. Unclean clothes, etc can harm the machines and experience for the next customer. Thanks for understanding!
Go to the App store on your device, download the Laundroworks app and create an account.

No but we highly recommend it if you like free stuff!!!

Learn more about our app here!

Our washers range from 30lb washers (about 3 hampers) to 100lb washers (about 10 hampers) to meet all of your washing needs, no matter what size you need to wash.

Our machines have the newest high efficiency technology available. Speed Queen commercial front-load washers are highly water-efficient, frequently using only 10 to 14 gallons of water per cycle, compared to 30–40 gallons in other models. This efficiency represents a reduction of over 50% in water usage. Our machines calculate the actual weight of the load – then add the exact right amount of water for best results! This technology also requires less soap than traditional machines. Our auto-injection system is programmed to feed the perfect amount of FREE, eco-friendly soap into each load to get your clothes clean.

Last wash is at 9 pm, begging and pleading will not help!

Happy Customers

Laundry is

Their Love Language

10/10

"

I didn’t realize how much time I was wasting on laundry until I started using Birdie’s. The pickup and delivery is seamless, everything comes back perfectly folded, and it honestly feels like a luxury service at a super reasonable price.

Erica N.

10/10

"

Between classes, work, and trying to have a social life, laundry was always the last thing I wanted to deal with. Birdie’s made it ridiculously easy—the location and hours. I stopped waiting a single washer and now wash ALL my laundry at once saving me hours.

Aidan J.

10/10

"

We use Birdie’s for our Airbnb turnover laundry and they’ve been incredible. Consistent quality, quick turnaround, and great communication. It’s one less thing we have to stress about.

Vivian F.

10/10

"

Super clean, super easy, and super friendly. From scheduling to delivery, the whole process is dialed. You can tell they actually care about the details—and that’s hard to find these days.

Miguel M.

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