The Birdie's Promise
At Birdie's Laundry, we treat every order like it's our own.
In the rare event that an item is lost or damaged while in our care, we'll make it right.
Eligible claims are covered up to $150 per garment and $1,000 per order.
In the rare event that an item is lost or damaged while in our care, we'll make it right.
Eligible claims are covered up to $150 per garment and $1,000 per order.
Our Commitment to You
We understand that you’re trusting us with your favorite clothes, everyday essentials, and household linens. That’s a responsibility we take seriously. Our team follows detailed processing and quality-control procedures designed to ensure your laundry is returned clean, fresh, and properly cared for.
While issues are extremely uncommon, if something does happen, we’re committed to a fair and prompt resolution.
How Claims Work
To help us investigate and resolve any issue quickly:
- Claims for lost or damaged items must be reported within 72 hours of delivery or pickup.
- Birdie’s Laundry reserves the right to inspect the item and investigate the claim before issuing reimbursement.
- Reimbursement is limited to the item’s fair replacement value, up to $150 per garment and $1,000 per order.
- Original receipts or proof of value may be requested for higher-value items.
Items Not Covered
For the protection of all customers, Birdie’s Laundry cannot be responsible for:
- Normal wear and tear, including thinning fabric, loose seams, worn elastic, or existing damage.
- Items with manufacturer defects or improperly attached embellishments.
- Shrinkage, color loss, or damage resulting from inaccurate or missing care labels.
- Stains that cannot be removed through standard laundering processes.
- Personal items left in pockets, including cash, electronics, jewelry, pens, or other valuables.
- Delicate, vintage, luxury, or specialty garments not disclosed prior to service.
Questions?
If you ever have a concern about your order, please contact our team immediately. We're committed to delivering the best laundry experience in Austin and standing behind the quality of our work.
That's The Birdie's Promise.
That's The Birdie's Promise.
